Ordering
Orders can be placed through our website, fax, email, post or phone. We recommend that orders be placed in writing via web, email or fax as we accept no responsibility for errors as a result of verbal miscommunication.
Our current collections are processed and dispatched within 24hrs. Please allow up to 7 days dispatch for customised goods.
Payment
Unless you have a current approved account, all orders are to be paid for prior to shipping.
We accept Visa and Mastercard. We also accept Direct Deposits. If you choose to pay via DD you will be required to fax or email your official DD receipt to enable us to dispatch your order. Orders may be delayed if we do not receive your DD receipt as we will wait to have the funds cleared.
Our accound details for Direct Deposit:-
Cheques are to be made out to Faktree Pty Ltd and are to be received and cleared before the order can be dispatched. Please place your Purchase Order # and Business name on the rear of cheque.
Faktree Account application can be made directly to Faktree or on final page of Shopping Cart. Download the PDF file on last page of the shopping cart and follow faxing details. Please allow 24hrs for account approval.
Taxes
All pricing is in Australian Dollars. Prices quoted DO NOT include GST
Cancellations
Orders left on a 'Hold' status or unconfirmed beyond 2 weeks will be deleted from our system.
Shipping
All Faktree shipping is via TNT
Returns
Any claims, errors or discrepancies must be reported within 7 days of receipt of product. No returns will be allowed after 7 days from receipt of your order.
If Faktree has made an error with regards to a written order, either invoicing or packing, we will gladly pay for return shipment.
Errors made when placing their order can be returned if reported within 7 days and products are unopened. Goods must arrive at Faktree Head Office in a re-saleable condition. Return freight will be at customer's expense.
Goods must be repacked carefully for return. The package must include a letter identifying your invoice number, name, contact information and why the product is being returned.
Disclaimer
The products on this site are represented in as true a mannner, as photographic processes and printing will allow.
